Privacy Policy

Zer01 Pty Ltd ("Zer01", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in connection with our website, zer01.com.au, and our SAP consulting services. By accessing our website or engaging with our services, you consent to the practices described in this policy.This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for individuals in the European Union.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

Contact Details: Name, email address, phone number, job title, or company name when you contact us, submit inquiries, or engage our services.
Professional Information: Details about your role, organization, or SAP-related requirements.
Account Information: If you create an account on our website, we may collect login credentials and related details.
Feedback and Correspondence: Information you provide through surveys, feedback forms.

1.2 Automatically Collected Information

Website Usage Data: IP address, browser type, device information, operating system, pages visited, and time spent on our website, collected via cookies and similar technologies.
Analytics Data: Aggregated data about how users interact with our website, collected through tools like Google Analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

Communication: To contact you regarding our services, or responses to your inquiries.
Website Improvement: To analyse website usage and enhance user experience through analytics and performance data.
Marketing: To send promotional materials, newsletters, or event invitations (with your consent, where required). You may opt out at any time.
Compliance and Security: To comply with legal obligations, protect our rights, and ensure the security of our website and services.

3. How We Disclose Your Information

We may share your personal information in the following circumstances:

Service Providers: With trusted third-party providers (e.g., cloud storage, CRM platforms, or analytics tools) who assist in delivering our services, subject to strict confidentiality agreements.
Business Partners: With partners or subcontractors involved in SAP projects, only to the extent necessary and with appropriate safeguards.
Legal Obligations: When required by law, such as in response to a court order, regulatory request, or to comply with the Privacy Act 1988 (Cth).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties.

4. International Data Transfers

As an Australian-based company, we primarily store and process data within Australia. However, some of our service providers or partners may be located overseas (e.g., in the United States or EU). When transferring personal information internationally, we ensure compliance with the APPs and, where applicable, GDPR requirements, such as using standard contractual clauses or ensuring adequate data protection standards.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:

Secure encryption (e.g., SSL) for data transmitted via our website.
Access controls and authentication for our systems.
Regular security assessments and updates.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under the Privacy Act 1988 (Cth) and, where applicable, the GDPR, you have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us.
Complaints: Lodge a complaint if you believe we have mishandled your information (see Section 10).

To exercise these rights, please contact us at info@zer01.com.au

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse usage. Cookies may include:

Essential Cookies: Necessary for website operation (e.g., session management).
Analytics Cookies: To track website performance and user behaviour.
Marketing Cookies: To deliver personalized content or ads (with your consent).

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Client data is retained for the duration of the business relationship and up to 7 years thereafter, as required by Australian tax laws.
Website analytics data is typically retained for 2 years.
Marketing data is retained until you opt out.

When no longer needed, we securely delete or anonymize your information.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., SAP’s official site or partner platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Contact Us

If you have questions, concerns please contact our Privacy Officer:

Email: info@zer01.com.au

Phone: +61 1300 992 752

Address: Zer01 Pty Ltd, 1 Denison Street North Sydney, NSW 2060, Australia

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised "Last Updated" date. We encourage you to review it periodically.